calfordseaden's domestic gas consultancy team delivers services to a wide range of housing landlords offering services such as procurement, contract administration and gas quality/safety auditing.

The growth in our quality and safety auditing work both in terms of volume and geographical coverage identified the need for the further development of this service, with the key drivers being:

• Growing client needs regarding the speed and quality of reports.

• The need to have individual audit reports easily accessible.

• The need to deliver an efficient cost effective service.

These prime requirements have led to the introduction of our mobile working solution, gasplus, which has auditing utilising mobile devices. The overall system incorporate facilities for:

1. Scheduling of work for our gas inspection engineers and mail merging of appointment letters.
2. Updating of work schedules through a web portal when individual appointments are confirmed and the ability to monitor workloads.
3. Completion of the individual gas quality and safety audit on a mobile device and the ability to obtain the tenant's signature electronically.
4. Monitoring of completions of gas safety and quality audits on a daily basis.
5. Production of auto-generated reports, typically on a monthly basis for clients and these would incorporate an overall scoring matrix relating to categorising workmanship: satisfactory - minor non-conformity - major non-conformity. The auditing process additionally picks up customer satisfaction feedback in terms of the service that has been provided.

The enhancements in reporting enables our clients to work with their service providers for gas servicing, to demonstrate continuous improvement and also deliver key performance indicators for the quality of the statutory Landlords' Gas Safety Records.

The feedback on customer satisfaction also allows for reviewing of trends in terms of particular operatives, again to allow for retraining and improvement of the service.

For further information contact:

Simon Gray

at our London office

T   020 7940 3200

E   sgray@calfordseaden.co.uk